Terms of service

1. Return & Refund Window

  • You can request a return within 15 to 30 days of receiving your item.

  • To be eligible for a return, the toy must be:

    • In the same condition that you received it.

    • Unused / unworn with original tags and in its original packaging.

2. Damaged, Defective, or Incorrect Items

  • Inspection Upon Delivery: Inspect your package immediately upon arrival.

  • If your toy arrives damaged, defective, or incorrect, contact customer support right away so they can evaluate and fix the issue.

3. Non-Returnable Items & Exceptions

  • Sale Items & Gift Cards: Returns are generally not accepted on sale items or gift cards.

  • Custom/Personalized Goods: Customized orders or special items cannot be returned.

4. Exchanges

  • The fastest way to exchange an item is to submit a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

5. Contact Information


  • Always contact customer support before shipping an item back to ensure you receive a return shipping label and proper instructions.

Is there a specific issue with a toy you purchased (e.g., damaged on delivery, missing parts, or wrong item)?